DNS Allowed List

Lakeside Software recommends adding *.lakesidesoftware.com, to your allowed list. We have sub-domains, which include content delivery network (CDN), documentation, and other resources, that are required for our SaaS solution to work properly.

If your organization requires an explicit domain for inclusion, the following lists domains and sub-domains used by SysTrack Cloud Edition.

  • docs.lakesidesoftware.com

  • customers.lakesidesoftware.com

  • uploads.lakesidesoftware.com

  • download.lakesidesoftware.com

  • academy.lakesidesoftware.com

  • Your regional CDN domain:

    • Australia: cloud-au-cdn.lakesidesoftware.com

    • Canada: cloud-ca-cdn.lakesidesoftware.com

    • France: cloud-fr-cdn.lakesidesoftware.com

    • Germany: cloud-de-cdn.lakesidesoftware.com

    • UAE: cloud-uae-cdn.lakesidesoftware.com

    • UK: cloud-uk-cdn.lakesidesoftware.com

    • US/Americas: cloud-cdn.lakesidesoftware.com

  • Your regional cloud domain:

    • Australia: cloud-au.lakesidesoftware.com

    • Canada: cloud-ca.lakesidesoftware.com

    • France: cloud-fr.lakesidesoftware.com

    • Germany: cloud-de.lakesidesoftware.com

    • UAE: cloud-uae.lakesidesoftware.com

    • UK: cloud-uk.lakesidesoftware.com

    • US/Americas: cloud.lakesidesoftware.com

    We utilize an industry-standard third-party tool called Launch Darkly for managing the rollout of new UI features. This requires an additional DNS entry to be allowed to ensure that customers have access to new features immediately upon release or have the ability to take part in beta programs. You may experience issues with feature parity when UI updates occur if this service is not allowed.

    We recommend that you add *.launchdarkly.com to your DNS Allow List.

    If your organization requires an explicit domain for inclusion, the following lists domains and sub-domains used by SysTrack Cloud Edition.

    • clientstream.launchdarkly.com

    • clientsdk.launchdarkly.com

    • app.launchdarkly.com

    • events.launchdarkly.com

IMPORTANT: This list is subject to change. We encourage you to use the above guidance and add all sub-domains tied to the Lakeside Software domain.

Per industry best practices, do not add the IP address to your allowed lists. IP addresses are subject to change due to the use of CDN, changes to infrastructure, or other reasons. SysTrack may not operate properly if you do not allow DNS listing.

This is required to ensure high availability of the product, and if there is a disaster, to enable us to move to our disaster recovery site without affecting the customer.